Description of Issue
Due to the excessive number of SPAM complaints and people who routinely seek to "hijack" mail servers, Superlative Solutions has configured all Internet mail servers to require SMTP Authentication in order for clients to send email.

SMTP Authentication is a mechanism that requires your email client to provide a valid email user name and password PRIOR to accepting outbound email. If you can receive email, but cannot send it, it is normally because you have misconfigured your email software.

Resolution
Use the following troubleshooting steps to ensure your email client is configured properly:

1. Start Outlook then click on the Tools | Email Accounts option. In the dialog that appears, choose the option to View or edit existing email accounts and click next.

2. A window similar to the following will appear:

3. In the list of accounts, click on your email account, then click on the Change... button. A new dialog box, similar to the following will be displayed:

4. Verify the mail servers (they should be listed as mail.yourdomain.com [where "yourdomain.com" is YOUR domain name]). Also make sure the User Name is your complete email address. The checkbox labeled "Log on using Secure Password Authentication (SPA)" should NOT be checked.

5. Click on the More Settings... button. A dialog similar to the following will be displayed:

6. The checkbox labeled "My outgoing server (SMTP) requires authentication MUST BE CHECKED. You should, once this is checked, click on the radio button labeled "Use same settings as my incoming mail server.

7. After making the above changes. Click OK until you are returned to the main Outlook window.